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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rylee Wittner

November 10, 2025

5  out of  5
rating by Rylee Wittner
"I just talked to Sarah (not sure if I spelled that right) on the phone to get a quote. The customer service was great, and the price for coverage was amazing!"
We responded:
"Thanks Rylee! Yes, you spelled it right by the way. :) Chad"
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PiliG

November 10, 2025

5  out of  5
rating by PiliG
"Richard Kerr , did an absolute amazing job helping me out got my quote and my insurance ready at a low rate all within 20minutes he was truly great"
We responded:
"Welcome! Chad Kerr State Farm-KERR AGENCY"
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Kyle Kohl

November 6, 2025

5  out of  5
rating by Kyle Kohl
"Best insurance interactions I have ever had. They give a shit and are easy to get in contact with"
We responded:
"Welcome back to the KERR AGENCY! Chad Kerr State Farm-KERR AGENCY"
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T Holstege

October 29, 2025

5  out of  5
rating by T Holstege
"Such an easy process! Very pleased with the price I got! Did a couple quotes and this was the cheapest and best policy."
We responded:
"Thanks for the 5-star review! Welcome to the KERR AGENCY! Chad Kerr"
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Sarah Forman

October 8, 2025

5  out of  5
rating by Sarah Forman
"Helped get the lowest price for everything kept me up to date on everything so helpful"
We responded:
"Thanks Sarah for the feedback. Please let us know if you have any questions! Chad Kerr State Farm-KERR AGENCY"
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Kathleen Dunbar

October 3, 2025

5  out of  5
rating by Kathleen Dunbar
"Richard was very knowledgeable, efficient and very helpful. I really enjoyed working with him as he got back to me very quickly and helped my daughter too. I am very glad I was able to stay with State Farm even with moving to another state. Thanks again Richard and State Farm!"
We responded:
"Thanks Kathleen! I think Richard is great too! Chad Kerr State Farm-KERR AGENCY"
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Eve Hill

October 2, 2025

5  out of  5
rating by Eve Hill
"My brother referred me to Chad for auto insurance. Not only did he discuss auto insurance with me but he discussed life insurance which is very important and I appreciate that. He was very patient and answered all my questions with no issues. SATISFIED CUSTOMER"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Chad Kerr THE KERR AGENCY"
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Karen

October 1, 2025

5  out of  5
rating by Karen
"I've been with this office for almost 25 years & hands down they have the best & kindest staff. They really care. They've always handled requests & claims timely & look hard to maximize discounts."
We responded:
"Thank you, Karen! We appreciate your business over the years, and we do love a good discount!"
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Kate Vander Vennen

October 1, 2025

5  out of  5
rating by Kate Vander Vennen
"This agency is top notch! I’ve had their coverage for over 25 years and would never think of switching to a different agency. There are several other SF agencies that are closer to where I now live, but I stay with the Kerr agency due to their service. They always quick to respond and willing to answer any questions I have. 100% recommend!"
We responded:
"Thanks Kate! We appreciate your business and loyalty! Chad Kerr State Farm-KERR AGENCY"
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Randy Le

September 25, 2025

5  out of  5
rating by Randy Le
"Richard was easy to work with! Quick and seamless process and transition to State Farm!"
We responded:
"Thanks Randy! Glad your experience was smooth! Chad Kerr State Farm-KERR AGENCY"
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Diane Schwaiger

September 22, 2025

5  out of  5
rating by Diane Schwaiger
"Kerr Agency has always been open and honest about premiums. They are also very helpful and knowledgeable. Sarah truly gives you personalized service!"
We responded:
"Thanks Diane! We appreciate your business and loyalty to the KERR AGENCY. I agree Sarah is great! Chad Kerr THE KERR AGENCY"
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Lorraine Grand Valley University

September 17, 2025

5  out of  5
rating by Lorraine Grand Valley University
"Really great office to work with. Helps me a lot."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the KERR AGENCY If you ever have any questions or need assistance, we’re here to help! Chad Kerr State Farm-KERR AGENCY"
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Kendra Burgess

August 29, 2025

5  out of  5
rating by Kendra Burgess
"Great communication, didn’t pester me during the waiting period of my decision making."
We responded:
"Thanks Kendra for the kind words! We try not to pester our clients. :) Chad Kerr State Farm- KERR AGENCY"
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Dan Valdez

August 22, 2025

5  out of  5
rating by Dan Valdez
"Great service, great support, great team!"
We responded:
"Thanks Dan! Chad Kerr "
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Grace Ishimwe

August 21, 2025

5  out of  5
rating by Grace Ishimwe
"After a decade of being insured with State Farm, I found myself hesitant to continue my relationship with the company. However, I recently had the pleasure of working with an exceptional agent named Richard, who not only restored my faith in State Farm but exceeded all of my expectations. He genuinely cared about my concerns, took the time to listen to my needs and understand my frustrations and ultimately found me a better and more reasonable price that I didn't think was possible given my previous experiences. Thanks to Richard, I now feel like a valued member of the State Farm family again. I've regained my trust in both the company and its agents. If you're considering State Farm or looking for an agent who truly goes above and beyond, I highly recommend reaching out to Richard."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Chad Kerr State Farm-KERR AGENCY"
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Christopher Jeffery

August 11, 2025

5  out of  5
rating by Christopher Jeffery
"Great to work with! Answered any and all questions in a very timely manner and with professional expertise. Highly recommend. Richard is prompt, professional and knowledgeable."
We responded:
"Welcome to the KERR AGENCY! Glad it went so well with Richard! Chad Kerr"
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Cody Sobczak

July 11, 2025

5  out of  5
rating by Cody Sobczak
"Great , friendly , fast and efficient service. Highly recommend Richard !"
We responded:
"Thanks Cody for the review! Chad Kerr State Farm- KERR AGENCY"
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Adam Chapin

June 6, 2025

1  out of  5
rating by Adam Chapin
"First of all before I begin this review. Let me respond to something the Kerr office responded to Reviewer PhloppyBunny in response to a review he left on here 20 hours ago. Let it be clear that Phloppy Bunny is my soulmate and I did indicate that to Kerr. When I mean soulmate, I meant exactly that. He is more than “just a friend” he and I are in a relationship AND LIVE in the same house together AS A LOVING COUPLE! As such he DOES know of the ongoing situation we are battling with pertaining to the stalemate between Baker Body shop and State Starm. And yes I am very angry about this situation. The only reason I have been quiet about this is becuase, given the fact I suffer from Generalized Anxiety Disorder I have to keep a tight leash on my emotions. But believe me I am seething inside. And Kerr calling my soulmate, the person I love and liar does NOT help matters at all. The situation is affecting my entire household INCLUDING Phloppy Bunny. So his reveiw is relevant, period, end of story. Now that said, My dad and I who ARE customers of Statefarm are angry because State Farm has dug its heels in the sand and refuting to cover the cost of Tesla parts and pushing Baker Body shop to use aftermarket/refurbed parts on our Tesla Model Y despite the fact that Baker themselves have told them repeatedly to the NEED to use only Tesla Parts less they void the warranty on our vehicle, compromise the performance and safety of the vehicle, and risk the body shop loosing its Tesla certification. So this is leaving me towards the only option left but to cover the difference State Farm is willing to pay and the cost of Tesla parts. We have full coverage, we are paying for full coverage, and expect full coverage which means the only money that comes out of our pocket is the 100 dollar deductible. Yet its looking more and more like that’s we are going to have to pay waaaaaaaay more than that just to end this one month long ordeal., get our car back, and put this situation behind us. Every we have gone to Kerr to get help. It’s “I’ll make a phone call to claims. All call back when I know somthing.” When we do get calls days latter, its “Well State Farm and Baker have dug their heels in the sand. And my car is still sitting in Baker’s parking lot waiting for repairs to be made. We WANT this situation resolved. That means State Farm needs to provide full coverage on our car, we get actual Tesla parts, and we pay only the 100 dollar deductible. That is the optimal outcome that needs to happen. So what I will say here is Kerr should focus less on pressuring my soulmate to remove his review and focus on doing what ever it takes to give State Farm the kick in the pants to make things right so we can get our car fixed, back in our hands, and this situation put behind us…….. and me working on getting my Generralized Anxiety Disorder back under control. Again even though I have been quiet about this up to this point, I am seething with anger over this childish behavior from State Farm and now Kerr pressuring my soulmate, my fiencee, the person I love, and riding the same boat with me and my dad. Bottom line, worry less about my fiancée’s review and focus on doing what ever it takes to give State Farm the kick in the pants to give use the full coverage we are paying for and expect to get so we can have our car fixed and back in our hands. That is why we are seeking your help in the first place!"
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Merissa Henry

May 28, 2025

5  out of  5
rating by Merissa Henry
"Richard was so kind and helpful in helping me get insured! 😊 Super quick and easy process as well. I’m so glad I made the decision to get auto insurance with them!"
We responded:
"Thanks Merissa! I am glad you had a great experience with Richard and our agency! Chad Kerr KERR AGENCY-State Farm "
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James Ferguson

May 9, 2025

5  out of  5
rating by James Ferguson
"I been with them for 15 year or so and I must say they have great customer service and anytime I need them they we always their top-tier customer service genuine great people highly recommend to anybody ❤️"
We responded:
"Thank you James for your 5-star review! My State Farm team and I are happy to be your good neighbor! Chad Kerr KERR AGENCY-State Farm"
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max Vansledright

May 9, 2025

5  out of  5
rating by max Vansledright
"I stopped in to set up a auto policy and spoke with Richard Mead he made the process very easy and I enjoyed speaking with him. They offered great coverage at a good rate and I was able to also set up renters and motorcycle insurance with them the process was easy and fast. Would definitely recommend them to my family and friends."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Chad Kerr KERR AGENCY-State Farm"
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Qeby

May 7, 2025

5  out of  5
rating by Qeby
"Very friendly and patient. Was willing to explain stuff I was a bit confused on."
We responded:
"Thanks for the 5-star review! We are glad we could help! Chad Kerr State Farm-KERR AGENCY"
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Rachel Six

April 23, 2025

5  out of  5
rating by Rachel Six
"Excellent customer service. Quick to respond to questions and very helpful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with the KERR AGENCY. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Chad Kerr State Farm-KERR AGENCY"
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Alaiyah Carpenter

April 14, 2025

5  out of  5
rating by Alaiyah Carpenter
"Great Service!"
We responded:
"Thanks for the 5 star review! Chad Kerr State Farm-KERR AGENCY"
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Patricia Major

April 10, 2025

5  out of  5
rating by Patricia Major
"Signed up with State Farm Kerr agency. Worked with Richard! Very very good experience. He was so helpful and made me feel comfortable. Prices were good as well!"
We responded:
"Glad you had a great experience! We look forward to meeting your insurance needs! Chad Kerr State Farm-KERR AGENCY"